policies
here's what you need to know before your appointment
If you cannot make your appointment, please give 24hrs notice if possible. That way, we can make sure to reschedule you and give someone else the opportunity to fill in the appointment time. Failing to give 24 hr notice will result in a fee of 50% of the service you were going to receive.
24 hrs to
reschedule/cancel
No Show
If you do not show up for your appointment, and forget to notify, you will be charged 100% of the service you were about to receive. This payment will be processed through the credit card on file, or you will be sent an invoice. If you choose to ignore the invoice payment, you will not be able to book an appointment in the future without submitting payment for this invoice.
No Children
I adore all of the littles in my life, and I encourage you to tell me all about yours when you come in, but the spa is not suited for children, nor is it child-proof. The women/service providers in this space take pride in providing a calm, and relaxing environment and we want you to get the best out of your experience! Please leave your children at home, and use your appointment time as an opportunity to prioritize yourself!
Accutane, Tretinoin, Retin-A
If you are currently using any of these prescription medications, please let Katie know before booking your appointment. See the following for further information on each medication:
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ACCUTANE: This is an oral prescription used to treat acne patients. Using this medication causes extreme skin sensitivity and will cause damage to the skin when using any forms of exfoliation or waxing. It is required to wait 6 months - 1 year before getting any facial treatments after finishing this oral medication.
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Tretinoin & Retin-A: This is a prescription topical cream that is used to treat pigmentation, fine lines, wrinkles, acne, and skin texture. Please inform Katie before your appointment if you are using either of these. Please discontinue use of this topical cream for 5-7 days priori to ANY facial treatment or waxing appointment.